Frequently Asked Questions

Support

Frequently Asked Questions

Have questions? Here are the most common answers. If you don't find what you're looking for, contact us via WhatsApp.

Auctions

How do I participate in an auction? +

Create your account, complete the verification process, and once approved, you can bid on any active auction. The approval process takes less than 24 hours.

What's the starting bid for auctions? +

Auctions start from $1 USD. Each auction displays the current price, live counter, and the option for direct purchase at a fixed price.

What happens if I win an auction? +

You will receive an immediate notification. You have 24 hours to complete the payment. Once confirmed, JBOXLY manages the repackaging and shipping to Venezuela.

Are the products new? +

Each auction clearly specifies the product's condition. Most are new. All products are verified by the JBOXLY team before being published.

Can I buy without bidding? +

Yes. Many products have a direct purchase option at a fixed price. You don't need to wait for the auction to end.

Locker in USA

Is the locker truly free? +

Yes, opening and using the locker is completely free. You only pay the shipping cost when you decide to send your packages to Venezuela.

Which stores can I buy from? +

From any store that ships to the USA: Amazon, SHEIN, Temu, Nike, Apple, Walmart, eBay and more. Use your JBOXLY address in Dallas, Texas at checkout.

How long can I store my packages? +

The first 15 days are free. From day 16, a charge of $1 USD per day per package applies. The maximum storage period is 45 days.

What is package consolidation? +

It's combining several packages into a single box to reduce shipping costs. Instead of paying for each package separately, you pay a single, more economical shipping fee.

Shipping

How much does shipping to Venezuela cost? +

Air shipping costs $8.50 USD per pound. Repackaging and boxing have an additional cost starting from $7 USD. Use our shipping calculator for an exact estimate.

How long does it take to arrive? +

By air, the estimated time is 10 to 21 business days from when the package leaves our Dallas warehouse. Times may vary due to customs.

Can I track my package? +

Yes. Once shipped, you will receive a tracking number to track your package in real time from your JBOXLY account.

Do you ship throughout Venezuela? +

We are expanding our coverage. Contact us via WhatsApp to confirm availability in your city.

Didn't find your answer?

Our team is available to help you in Spanish.